Frequently Asked Questions Find answers to all your questions regarding buying, or selling a car.

General Questions

  • The buyer is usually responsible for transportation costs and any applicable sales, VAT or import taxes, depending on where you buy the car. Please check your country’s import/export restrictions, taxes, shipping costs, and insurance requirements before submitting an vehicle or buyer. If your country is missing from the list below, please search for your local government regulations online.

    • For USA please check here.

    • For EU please check here.

    • For UK please check here.

    • For Saudi Arabia please check here.

    • For United Arab Emirates check here.

    • For South Korea here.

  • Once your vehicle is listed and verified, it’s promoted to verified global buyers.
    When a buyer places a deposit, we assist with deregistration, inspection, and shipping arrangements until final handover.
    All payments and logistics are handled transparently through verified channels.

  • Yes. Every vehicle must pass a basic inspection to ensure authenticity and prevent disputes.

    You can either provide a recent certified inspection report or request our in-house pre-inspection service before export.

  • All overseas buyers undergo KYC (Know-Your-Customer) verification, identity checks, and escrow registration.

    Only verified buyers can place bids or send purchase requests, ensuring a secure transaction for sellers.

  • After payment confirmation, deregistration and port processing typically take 5–10 business days,

    and international shipping takes about 2–4 weeks depending on destination port schedules.

  • To protect sellers, buyer deposits are non-refundable after deregistration begins.

    This ensures compensation for your time, administrative costs, and potential market loss.

  • You can reach our support team anytime through the Contact page or

    We also assign a dedicated concierge to guide you from listing to final shipment.

  • Buyers are required to pay a 5% verification deposit before bidding, which becomes non-refundable once the sale is confirmed and is applied toward the final payment.

    An additional 5% buyer’s service fee is charged upon completion of the transaction as a platform commission.

    This structure ensures transparency, protects the seller, and maintains secure handling of funds throughout the export process.

Seller Questions

  • Listing is free. Optional services such as professional photography or inspection reports may have small additional costs.

  • You can submit your car through the “Sell Your Car” page with basic information, VIN, photos, and price.

    After submission, our team will review and approve the listing within 24–48 hours.

  • Our export team manages deregistration, customs clearance, and export documents once the buyer’s deposit is received.

  • Yes, but you must clear the loan balance before export.

    We can guide you through the settlement and ownership transfer process.

  • The full payment (vehicle price) is transferred to your designated account after the buyer’s final payment and export confirmation.

  • Sellers do not pay commission.

    All platform fees are covered by buyers (5% buyer’s premium).

  • Within 1–2 business days after the vehicle departs the port, you’ll receive full payment.

  • Buyers pay all costs related to shipping, insurance, and customs

    Sellers only prepare the domestic deregistration documents.

Buyer Questions

  • Browse the “Inventory” page, select your desired vehicle, and submit a purchase request.

    After confirmation, our team will guide you through payment, shipping, and documentation.

  • All listings are updated in real time.

    If a car is marked as “Pending” or “Under Negotiation,” it means a buyer deposit has been received.

  • We accept international wire transfer (TT), escrow, and verified payment partners like Wise or bank remittance.

    All transactions are handled securely with proof of payment and invoice.

  • A 5% deposit of the vehicle price is required to confirm your purchase.

    This deposit becomes non-refundable once the sale is confirmed and export preparation begins,

    but it will be applied toward your final payment.

  • Yes. A 5% Buyer’s Premium is charged upon completion of the transaction.

    This covers platform verification, export coordination, and document handling.

  • After your purchase is confirmed and export documents are ready,

    you will receive the final invoice (vehicle price – deposit + buyer’s fee).

  • Once your final payment is confirmed, the vehicle is deregistered, inspected, and shipped through our forwarding partner.

    You’ll receive the Bill of Lading (BL), tracking details, and export documents.